#39355Flight delay

Znění stížnosti

I would like to file a complaint in response to our flight delay. We were traveling with Wizzair from Vienna, AT (VIE) to Bari, IT (BRI) on 28th of June, flight number W62821.

Our flight from Vienna to Bari was more than 5 hours delayed. We couldn't find your the official Wizzair stand at the airport, so we went to the Vienna Airport Passenger Services. They offered us only a 4EUR/person voucher to buy some refreshments, which was possible to buy only in the tax free zone with no possibility to go back (for the fresh air for example), also the shop with the refreshments was closing at 8 or 9pm (in that time the estimated time of departure was 23:30, which was already 4 hours delayed).

We also tried to call the Wizzair support hotline, but there were some problems with the connection. That means we didn't get any further information directly from Wizzair, only from Vienna Airport Passenger Services, where they told us just and only that the flight is delayed.

When we were waiting at the gate, the shops and restaurants were already closed, also the machines with food were empty, so there was no possibility to buy some food or drinks.

Nobody was actually able to tell us, if the airplane is gonna go. Or if we should start to look for some accommodation (we were traveling with 6 years old child and 72 years old senior).

Also in the arrival destination was no possibility to rent a car at that time (because it was too late), so we had to take the taxi (100EUR) and the landlord of our accommodation had to wait the whole night for us.

For those reasons we want some compensation in accordance with the regulation EC 261/2004. Because the delay was more than 5 hours, we are asking for 400 EUR per person.
Specifically for:
Edita Wunschová GIUTGB/0065
Karoline Wunschová GIUTGB/0067
Diana Wunschová GIUTGB/0068
Miloslava Kolářová WHSYNX/0069
Let me know, that you have received this message and will process the complaint, with some more details what can we expect next

Produkt

flight number W6 2821, flight date 28.7.2019

Požadované řešení

For those reasons we want some compensation in accordance with the regulation EC 261/2004. Because the delay was more than 5 hours, we are asking for 400 EUR per person.
Specifically for:
Edita Wunschová GIUTGB/0065
Karoline Wunschová GIUTGB/0067
Diana Wunschová GIUTGB/0068
Miloslava Kolářová WHSYNX/0069

---

Tweet

---