#55799Výzva k vydání bezdůvodného obohacení

Znění stížnosti

Rezervace AJ54JH letu W66421 do Kutaisi dne 29.01.2022 neproběhla, i když peníze byly převedeny včas.

Podpora společnosti nyní odmítá dále odpovídat a peníze navrátit. Nelze se dovolat nikomu, kdo by chtěl věc řešit a jsem odkazován zpět na support, který přestal reagovat.


___Emailová konverzace: ____


Od: Petr Kozel
Datum: středa 9. února 2022 14:25
Komu: "customerrelations9@customerservices.wizzair.com"
Předmět: FW: CASE UID:0486a0ee​​​​​​​ PNR:AJ54JH [ ref:_00D1tDYrQ._5003X2PGN8d:ref ]

Reminder, please

Thank you,
Petr Kozel

Od: Petr Kozel
Datum: pondělí 7. února 2022 10:52
Komu: Wizz Air Customer Relations 9
Předmět: Re: CASE UID:0486a0ee​​​​​​​ PNR:AJ54JH [ ref:_00D1tDYrQ._5003X2PGN8d:ref ]

Dear DIEIEVA,

Can you also tell me what will be the amount of the Refund? Because my cost were at least CZK 7,000 more as I had to make another reservation for my brother Filip Kozel (LCZJC).

Here are the requested details..


Thank you and have a nice day,
Petr Kozel




Od: Wizz Air Customer Relations 9
Datum: pondělí 31. ledna 2022 18:41
Komu: "petr.kozel@hotmail.cz"
Předmět: CASE UID:0486a0ee​​​​​​​ PNR:AJ54JH [ ref:_00D1tDYrQ._5003X2PGN8d:ref ]

Dear Petr,

Thank you for contacting Wizz Air Customer Service Department.

We are sorry about this inconvenience.

We kindly inform you, that we found the payment in our system.

Please, kindly provide us with the following details to proceed with the bank transfer refund:

– IBAN

– BIC/SWIFT code

– Name of the bank

– Name of the account holder

– Currency of the account.

We would like to ask you to provide these details and the official documents in a password-protected archive, so that we can assure the security of your personal data, as the new regulations of EU 679/2016 General Data Protection Regulation (GDPR) require. The steps you need to take are the following:
• Write the details in a Word document;
• Add to archive the document;
• Protect the archive with a password;
• Attach the password-protected archive to your reply;
• Send another email that will contain the password with reference to your case ID number and PNR.

If you have more questions, our company will be happy to answer them.

WizzAir wishes you a lovely day.

Kind regards,
ANASTASIIA DIEIEVA
CUSTOMER SERVICE DEPARTMENT | Wizz Air Hungary Ltd. (member of Wizz Air Group)
wizzair.com

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Hello,
I made a bank transfer (see attachment) with a reservation (AJ54JH) for a flight to Kutaisi. It was a present for my brother as we are a group of 3 guys going together tomorrow (reservation FFNFRT) and we wanted him to come with us. Somehow I did not receive a second confirmation, but as I got 10 emails from Wizz Air telling me how everything is reserved I thought it was alright. We wanted to make a check-in today and had to buy the last ticket again for twice the money! Please send me the money for the reservation back and let me tell you that this is not how to treat your customers. I did send the money in 24 hours and you kept the money and sent no info / confirmation... Can you do something about it?
Thank you,
Your customer Petr Kozel



ref:_00D1tDYrQ._5003X2PGN8d:ref

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Let W66421 Praha - Kutaisi

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